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Investing in People, Processes, and Technology
- We are investing in new, scalable administrative and operational platforms to provide enhanced service and communications for our current and new customers.
- Our organization is now aligned by five strategic business units (individual life insurance, individual annuities, disability income insurance, retirement plans, and international). This structure allows greater focus, efficiency, and enhanced service.
- We are investing in new data and financial analysis tools to streamline processes.
- Abroad-based Customer Experience program has been initiated, including multi-day training of all associates.
Our new Ohio National Learning Institute is helping us attract and retain talented associates throughout the organization. Significant investments of this sort may be difficult for a public company. Because we do not have to cater to quarterly Wall Street analyst reports, we can focus on the long term. Ohio National is a mutual insurance company that answers to you, not Wall Street.
Mutual companies are uniquely structured to meet the promises we make. We are in the long-term risk management business, and the decisions we make every day ensure we can deliver on the guarantees and promises we have made to you…